The majority of mid-sized businesses rely on internal IT resources to service their end-users IT requirements. The challenge with this approach is that is very limited in scope. Although most companies feel what they have in place is adequate, generally it is not very effective or strategic. It was built this way out of necessity. Your employees often work from home or in remote locations and they need the same support as the employees that go to the office every day. Meeting these requirements means you need dedicated staff, hardware and software to keep your employees productive.
There are hundreds of companies that can address your help-desk needs without the need to build an internal help-desk infrastructure. They offer everything from on-demand IT support to 24 x 7 x 365 unlimited support. Let Zalyx help you find the best partner to handle all your help-desk needs. Please contact us so that we can discuss your requirements.